CX Horizons - Webinar
One-third of consumers switched brands in the past year after
a negative customer experience. As their expectations for
seamless assisted and unassisted customer experience (CX)
continue to rise, businesses are under enormous pressure to
innovate and optimise customer engagement.
“Customer Experience Horizons” is a new report by MIT
Technology Review Insights that explores how businesses
across industries will rethink the future of CX, the value
proposition for employees and the role of the contact centre.
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