CX Asset 2 – Gartner: How Can Generative AI Be Used to Improve Customer Service and Support

How Can Generative Al Be Used to Improve Customer Service and Support?

Generative Al-driven customer service yields lucrative results-from improved agent productivity to smarter self-service solutions. But how do you identify relevant use cases that drive maximum business value?

Access this exclusive report from GartnerĀ® for tips on using generative Al in customer service and learn:

  • How Al-driven automation can reduce average handle times (AHT) and improve the quality of customer interactions
  • Three large language model (LLM) based approaches to determine generative Al usage areas in enterprise support
  • Generative Al-driven customer service use cases that deliver near-term business value