How Can Generative Al Be Used to Improve Customer Service and Support?
Generative Al-driven customer service yields lucrative results-from improved agent productivity to smarter self-service solutions. But how do you identify relevant use cases that drive maximum business value?
Access this exclusive report from Gartner® for tips on using generative Al in customer service and learn:
- How Al-driven automation can reduce average handle times (AHT) and improve the quality of customer interactions
- Three large language model (LLM) based approaches to determine generative Al usage areas in enterprise support
- Generative Al-driven customer service use cases that deliver near-term business value