What's shaping the future of customer experience?

As customers, our appetite for secure, frictionless digital experiences is growing. Delivering on these expectations is critical to success — so how are IT leaders responding to the challenges, and what solutions are they investing in to build the standout experiences of tomorrow?
Using insights gathered from the 451 Research Custom CX Study commissioned by Okta and carried out by 451 [part of S&P Global Market Intelligence] between September and October 2021, this infographic explores:
  • The factors IT leaders believe are critical for a great digital experience
  • What they perceive to be the main barriers to delivering this
  • The solutions they’re investing in to build the standout customer experiences of tomorrow

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