Creating a unified, cross-department customer experience.
It’s now easier to offer people next-best-door service recommendations without the need for disruptive changes to people, processes or technology.
Our new guide, “Creating A Unified, Cross-Department Citizen Experience,” walks you through Adobe’s next-best-door approach, which uses Adobe Experience Cloud as a foundation to help agencies:
- Make more personalized and needed service recommendations
- Provide a unified experience across all departments of government, no matter the entry point
- Use a proven, cloud-based Commercial Off-The-Shelf (COTS) solution that allows for customization and integration with other systems.
Additionally, you will learn how private sector solutions like audience segmentation can help your health and human services agency make the biggest impact.