Making Customer Experience the Heart of the Enterprise

New research from Harvard Business Review Analytic Services shows Customer Experience (CX) is a top-five business priority, but few claim to be great at CX today. Learn how to make customer experience the foundation of your future growth across five key focus areas:
  • Understanding core differences between CX leader and laggard organizations
  • Aligning data, systems, process, and people to organize around the customer and create a culture of customer success
  • Evolving customer experience measurement to move beyond satisfaction, into new value creation
  • Operationalizing an enterprise approach to CX across your company, versus siloing by functional area
  • An actionable customer experience excellence checklist to help you stay on track

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