If you are running an IT service desk then you are probably completely overwhelmed; you may know that your IT Service Management (ITSM) platform is not serving you well but you feel that you simply do not have the time or emotional bandwidth to take on the search for a new IT Service Management software?
There are some small changes you can make right away to alleviate some of the strain on the team, and next – despite the seemingly unsurmountable task – going out to market for new technology needs to happen. It is one of those things where it does not get better on its own, it gets worse and the worse it gets, the longer it will take for you to crawl out of the damage.
Read the eBook to learn more.
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