How Generative AI Will
Transform Your CX Program
Leverage Generative AI To Enrich Your Customer Understanding,
Create Smarter Automation In Real Time And Boost Employee Performance.
Create Smarter Automation In Real Time And Boost Employee Performance.
Artificial intelligence (AI) is enabling organizations to organize
and optimize their resources — people, knowledge and data —
to increase productivity and uncover insights. And within the
contact center, AI is being leveraged to predict the next step in
a customer’s journey, increase agent efficiency and optimize
customer journeys in real time.
Read the latest Gartner report to discover the key impacts of AI
in the contact center, and implementation recommendations
for contact center leaders to optimize ROI and mitigate risks.
You’ll also get insights on:
- How to leverage AI to access new customer insights.
- The market direction and key opportunities for AI in customer experience
- How AI can help agents by automating tasks and providing actionable insights
Gartner, How Generative AI Will Transform Your CX Program,
Maria Marino, 4 December 2023
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