Gartner: Drive Seamless Digital Customer Experiences with
Composable UX

Disjointed customer experiences are a widespread marketing pain point. Delivering seamless digital user experiences across the touchpoints of the customer journey is tough, and a traditional channel mentality won’t get you there.

Download this report and incorporate it into your user experience analysis. You will learn why:

  • Siloed UX approaches based on traditional channel mentality are preventing organizations from delivering a seamless digital customer user experience to internal and external audiences.
  • Multiple silos hinder the continuous and fluid CX, while monolithic technologies undermine the consistency of experience.
  • Better strategy around customer data management and customer journey intelligence is needed to make composable UX attainable.

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