Customer Experience
Horizons
Customer experience (CX) leaders are innovating digital
experiences to better connect with today’s customers.
This MIT Technology Review Insights report explores how
businesses across industries are rethinking the future of CX,
the value proposition for employees and the role of the contact
centre.
Together we examine these organisations’ plans for future CX
innovations and learn why:
– AI will deliver a world without questions
– Gen Z will seek effortless experiences as both customers
and employees
– The contact centre becomes an invaluable hub of customer
insight
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