Customer Experience Horizons Customer experience (CX) leaders are innovating digital experiences to better connect with today’s…
Category: Business
CXO AI ML Indicator Cross Persona EMEA Report
CXO AI ML Indicator Cross Persona EMEA Report We surveyed 2,355 senior business leaders – including…
CX Horizons – webinar
CX Horizons – Webinar One-third of consumers switched brands in the past year after a negative…
2024 Predictions – blog
Prepare For Tomorrow: Contact Centre Technology Decisions To Make Today Business and tech trends are dynamic.…
Why a Skills-Based People Strategy Needs AI, and Vice Versa
Why a Skills-Based People Strategy Needs AI, and Vice Versa Shift to a skills-based approach with…
2024 Contact Centre Buyers Guide
2024 Contact Centre Buyer’s Guide Artificial intelligence (AI) continues to transform every area of business, and…
Important versus vital records: the small percentage with a big impact
Important versus vital records: the small percentage with a big impact Although they number just a…
Five Trendsetters
Five Trendsetters In CX Innovation See how five trendsetting organisations — of diverse sizes andindustries —…
HTB2BMarkMetricsReport
The Future of B2B Marketing Metrics How data-driven tech can secure customer loyalty and amplify revenue.…
Why a Skills-Based People Strategy Needs AI, and Vice Versa
Why a Skills-Based People Strategy Needs AI, and Vice Versa Shift to a skills-based approach with…