Building a Client-Centric Law Firm: Client Engagement for the Modern Practice

WHITE PAPER

Building a Client-Centric Law Firm: Client Engagement for the Modern Practice

Whether a law firm is large or small, they share certain imperatives. There are those things that keep the business afloat, of course. But there are also those things that clients expect of your firm and your experience. Some of these must-haves come down to basic customer service. Concepts and behaviors as essential to law firms as they are to restaurants.

But in the largely remote modern era, law firm client engagement has an undeniably technological component. So, where does your firm fall on the client engagement spectrum? It’s been over a year since the world went virtual. Are you still making do with what you have, or are you actually living up to client expectations?

Read on to discover:

The core elements of client engagement in today’s legal market
How client data can unlock opportunities for your firm to add value
The connection between client engagement and true efficiency
How one firm is using technology to tailor its service offerings for the changing market

It’s a prerequisite: before you can “win” anything for your clients, you first need to win their business. A clear view of your ability to meet their expectations is where it all begins.

Thank You For Your Interest

First Name*

Last Name*

Company Name*

Email*

Phone Number*

Job Title*

Address*

City*

ZIP/Postal*

State*

Country*

Organization Type*

Yes, I would like to receive communications about Thomson Reuters Legal Professionals resources, events, products, or services. Please see the Thomson Reuters privacy statement for information about our privacy practices: Privacy Statement.

If you no longer wish to receive promotional emails from us, you can unsubscribe at any time by clicking the unsubscribe link in the communications you receive.