Best practices: Migrating from a legacy contact center

Moving to the cloud promises many benefits: increased resilience, agility, cost reduction, and most importantly, innovation.
For some contact centers, planning a cloud migration is critical. As industry leaders express uncertainty about their financial situation, customer care and IT professionals must figure out how to navigate uncertainty without disrupting their business — or negatively impacting customer experience (CX).
Download the ebook to learn how five leading brands successfully migrated away from legacy systems and:

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