2021-Ready Customer Journeys: Delivering Excellent Customer Experience with Intelligent Automation

Have you ever wondered how the world’s best banks and insurers are building excellent customer journeys?
This IDC Roundtable At a Glance provides a snapshot of the key insights and takeaways from a digital roundtable held on Jan. 27, 2021, with 70 CXOs and leaders of financial services across the Asia/Pacific region. Cohosted by IDC and Red Hat, along with Blue Prism and Intel, the virtual event explored the game-changing role of intelligent automation in 2021 and beyond.
Key highlights:

Download the analyst paper to discover how supporting high-impact business processes deliver greater customer, employee, and business value.

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