2021-Ready Customer Journeys

ANALYST MATERIAL

2021-Ready Customer Journeys: Delivering Excellent Customer Experience with Intelligent Automation

Have you ever wondered how the world’s best banks and insurers are building excellent customer journeys?

This IDC Roundtable At a Glance provides a snapshot of the key insights and takeaways from a digital roundtable held on Jan. 27, 2021, with 70 CXOs and leaders of financial services across the Asia/Pacific region. Cohosted by IDC and Red Hat, along with Blue Prism and Intel, the virtual event explored the game-changing role of intelligent automation in 2021 and beyond.

Key highlights:

‘Getting fit’ for the new ways of financial services
Three in four to deploy intelligent automation at scale
Three in five find integration with legacy systems their biggest challenge
Best practices to strive forward into 2021 with intelligence digital workforce at scale

Download the analyst paper to discover how supporting high-impact business processes deliver greater customer, employee, and business value.

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